If you were shopping at SHEIN entertainingly and you wanted to pay but you got an error thinking that SHEIN doesn't let you buy and you haven't found the solution to be able to pay, we tell you in this article what are the most common SHEIN payment errors and how you can fix them.
What do I do if SHEIN won't let me shop
Normally a message like this always appears indicating that the payment of our purchase could not be completed. While we'll cover more specific errors, there are a few general tips that can help you troubleshoot the error:
Check if you have sufficient funds.
Verify that your card is active and available for purchases online or in foreign currency.
Check the data you entered if you made a mistake.
If the problem is with SHEIN, you can also try changing your browser, using the store from a different phone or computer, using a different payment method, or contacting customer service.
Errors that won't let you shop at SHEIN
There are very common errors that you can find when paying in Paypal and that will depend on the payment method you use. Each error has a different solution:
Error when paying with card
When making payments with your credit or debit card (original cards are included), your SHEIN payment may fail for various reasons. Yes, if we get your card details incorrectly. SHEIN's security system can detect this and close your payments after three failed attempts. It is also possible to close the bank to misuse your card.
You will need to contact SHEIN to find out if your bank is closed and if an error message does not appear, please contact SHEIN. In some cases, the problem is that something is wrong with the card.
For example, the online purchase is closed or the term has expired. Sometimes you may not have the money you need to buy one. The best way to handle this is to tell the bank that you have a problem with their online system and ask if there is a problem.
If you are trying to make a payment with a card that is not in your name and the payment is not available, we would like to inform you that in some cases this may prevent fraudulent use. You must use a card in your name or buy a new account.
Error when paying SHEIN with Paypal
Although Paypal is a very reliable method, sometimes it fails. The first mistake we make sometimes is the 403 error when paying with PayPal. In that case, it is better to download the PayPal app and install it on your phone and use your mobile browser to access your PayPal account.
There are two ways to fix this: SHEIN recognizes your PayPal account and you can add a payment. If the problem persists, we recommend that you complete the purchase on another browser or computer. In some cases, PayPal-related cards or bank accounts may also be declined.
In this case, check if there is any problem, for example, you changed your card without updating your details, your card was copied, the expiration date changed, you do not have enough money to pay, your card has a problem. With the exception of PayPal, if any of these methods don't work, we recommend that you contact PayPal Customer Service and possibly your bank to resolve the issue.
Other types of errors why SHEIN does not let you buy
The most common case is to place an order twice. You can check by opening the list of commands. You will see two orders paid in the same way.
In this case, the solution is to cancel the order. You must enter one of the two options and delete it. You will receive the payment in the same way within a few days. If you don't see recurring orders, please contact SHEIN to load your card.
Sometimes this can be done by contacting our bank directly. SHEIN cannot pay for gift cards with OXXO, you must use PayPal or a card.
Don't worry if your order has been paid and you can't process it. Your order will be canceled and your points will be refunded so you can shop again. It will take a few days for the money to arrive.
Sometimes you can withdraw money if there is a payment error, but the instructions will not appear on the cover. In this case, we recommend that you first speak with SHEIN to confirm the registration of your order.
Then we talk to our bank. It's usually waiting to be charged, which means it hasn't been debited yet, will be removed in a few days, and won't appear on your card.
In some cases, SHEIN may request a security clearance. This is the standard way to prevent card theft. Check your email for instructions on how to confirm payment.
You must reply with the requested documents and after SHEIN confirms all the details, the order will be valid and delivered as usual.