SHEIN is an online shopping platform where you can shop for the latest fashions at great prices. The company operates in more than 200 countries around the world and although it originally focused on women's clothing, it also offers men's and children's clothing, accessories, shoes, bags and other products. This article explains what happens if you cancel your order and the alternatives that exist if you are unable to cancel your order.
What happens if I cancel an order from SHEIN?
It totally depends if the cancellation request is made before or after the payment. If you have ordered a SHEIN product but have not yet paid for it, you can automatically cancel your order within twelve hours of the purchase date.
To cancel your order, you must go to your SHEIN account, connect to the SHEIN website, enter your order and click the Cancel Order button.
If the order you want to cancel has already been paid, you have two options: if the order has not been shipped yet, you can cancel it in the orders section of your profile before it is shipped, but when the order has been shipped already shipped, you need to refund the money when the order arrives.
Alternatives to canceling a SHEIN order
If you cannot cancel your order, SHEIN has thirty days to return the order; After this period, the company will not accept returns. Shipping costs are borne by the customer and returns are not accepted. Once you have received and repaired the product, please return it in its original packaging and pack it securely for return. Please note that used or clean items cannot be returned. They must be provided with a label or security seal.
Returns of swimsuits, leggings, tights, underwear, cosmetics, disposables, toys, gifts, jewelry and accessories are not accepted except scarves, bags and blankets.
Returning SHEIN products Return to the website or mobile app and log in, select "My orders", select the order you want to return and click "Make a return", select the return method "Automatic return".
Select the shipping service and return the product. Please note that they do not accept cash on delivery payments. If you don't know where to send your package then you should talk to SHEIN customer service. Don't accidentally send it to SHEIN's sender address. SHEIN receives the package. The company will check the condition of the product and inform you that we will refund your money. You will receive the funds in your SHEIN wallet within 7 days of receiving your SHEIN package. You will not be charged for shipping or insurance unless the company sent the package in error or you did not receive it.