Today I bring you a complete guide on how returns work in the online fashion store Commense. If you've ever wondered what to do if you receive something you weren't expecting or need to exchange an item for some reason, you're in the right place.
Before we dive into the details of returns, let me talk a little about Commense and their philosophy. This online fashion brand stands out for its focus on high-end design and construction of garments that allow you to shine. They offer contemporary collections of women's clothing as well as elevated essentials. Their goal is to inspire women to live creatively and enrichingly, and all of this is reflected in their timeless and modern designs.
At Commense, they value community and seek to inspire body positivity, equality, and love for the Earth. They invite you to join their community and be an active part of it, even in making decisions about designs, fabrics and collections. It's a place where you can be yourself and you will be rewarded for it!
How Returns work at Commense
Now, let's talk about what we all want to know: how do returns work at Commense? Well, first of all, you should know that Commense has a 14-day return policy from the date you receive all items purchased in the same order. This means that you have a window of 14 days to request a return from when you received your order.
However, it is important to note that the cost of return shipping must be covered by the customer, unless the original products are defective. Now, here are the steps you need to follow to make a return at Commense:
Contact Commense: To initiate the return process, please contact the Commense team at [email protected]. In this email, you must indicate the items you wish to return, provide the order number, explain the reason for the return and attach a photo of the item in its current condition. If the reason for the return is a quality problem, you should also include pictures of the defective parts and the label, this will help speed up the process!
Return Acceptance: if your return request is accepted, the Commense team will send you instructions on how and where to send your package. Be sure to follow these instructions carefully to ensure a successful return.
Inspection and Refund: Once returned items arrive at Commense warehouse, they will be inspected and processed. And here's the best part: our customer service team will provide you with a quick refund! So you can rest easy knowing that your money will be refunded if everything is in order.
What can be returned to Commense
It is important to take into account some conditions for your return to be accepted:
Inspect your order upon receipt and contact Commense immediately if the item is defective, damaged, or if you have received the wrong item.
The items must be in the same condition in which you received them, that is, unused and with the original tags.
Do not send items back without previously requesting a return, as they will not be accepted. The original shipping cost is not refundable.
Purchases made with coupons are not eligible for returns or exchanges.
Please note that some aspects such as loose threads, raw edges or color differences due to monitor display are not considered quality problems.
How refunds work at Commense
As for refunds, if your return is approved, you will receive a refund to your original payment method. Please note that it may take up to 7 business days for the bank or credit card company to process and credit the refund to your account.
In summary, returns at Commense are a relatively simple process, as long as you follow the indicated steps and comply with the mentioned conditions. At Commense, they are committed to providing you with an exceptional shopping experience and ensuring your customer satisfaction. If you ever have any questions or concerns about your return, please do not hesitate to contact their customer service team.